Privacy Policy

About this privacy policy

At Floxxo we take the protection of your personal data very seriously. This data protection declaration applies to the processing of personal data by Health and Fit GmbH, Jakob-Haringer-Str. 1, 5020 Salzburg, AUSTRIA.

The protection of your personal data is of the utmost importance to us. Please take a moment to read the policy carefully.

Why does Floxxo process your personal data?

In the following section we explain the categories of personal data that we collect and process and the reasons why we do it, e.g., to provide you with services when you visit our website, make purchases on our website or use our smart toilet seat and the mobile app. You will also find information on our legal basis for processing your data and our data sources.

Smart toilet seat and mobile app users

Reasons for data processing

*To provide Floxxo services

We process personal data to provide Floxxo services and app functions, e.g., to give you daily insights into your state of health.

*To provide customer service

We process personal data for the purpose of providing customer services and managing our customer communications. If you contact our support with questions about your app data, we may use the information provided to answer your questions and resolve any issues you may have.

*To develop our products and services

We process data about your use of the Floxxo toilet seat to improve our services and functions, e.g., the Floxxo app. We will only do this with pseudonymised, aggregated or non-personally identifiable data.

*To market our products and services

We process marketing-related data to provide online advertising and Floxxo marketing communications. For example, as explained in more detail in our Cookies Policy, we use cookies on our website to create audiences for online advertising. You can unsubscribe from marketing communications at any time, and we will only send you our newsletter if you have requested it.

*To comply with legal obligations

In certain cases, we need to process certain data when required by applicable laws and regulations. Such legal obligations relate, for example, to accounting and tax regulations, legal claims, or other legal purposes.

Legal bases for processing

Data protection law in Europe requires a “lawful basis” for the collection and retention of personal information from residents of the European Economic Area. Our legal bases for processing your data will depend on the specific processing purposes, including: 

Contract: When processing personal data for the purpose of providing Floxxo services, we process them based on a user contract, which comes about when you create your account and accept our general terms and conditions. 

Consent: We only process your health data with your consent. In some cases, you can give us your consent to process your data through your actions, e.g., by inserting health data into your notes or by adding health-related tags in the Floxxo app. 

Legitimate interest: We process your personal data based on our legitimate interests when we use it for the purpose of marketing our products and services, providing our customer service and improving our products and services. Where we choose to use your information based on our legitimate interests, we carefully balance our own interests against your right to privacy in accordance with applicable law. 

Legal obligation: Floxxo needs to process certain information to comply with legal obligations, which may differ in each country. Such obligations may relate, for example, to consumer protection or tax laws. 

Processed Data and Sources 

In most cases, Floxxo collects personal data directly from you, e.g., when you register for an account or use your toilet seat. We may also process data resulting from the information you provide to us.

Floxxo processes the following categories of personal data:

Contact information such as email address or physical address. 

User information such as gender, height and weight, user ID and other information you may provide to us about yourself or your account. 

Device information such as IP address and location data. 

User activity and contextual information such as activities, notes, and tags. 

Measurement data such as pulse, body temperature or ECG. 

Please note that some of the personal information we process, including your health information, is considered special or sensitive personal information. According to applicable law, such data will only be processed if you have consented to the processing.

Visitors to our Website

Reasons for data processing

When you visit the Floxxo website or complete orders in the Floxxo online shop, we process personal data for the following purposes:

*To complete and deliver your orders.

We process personal data to comlpete and deliver your purchases and to make shopping easier for you. 

*To provide customer service.

We process personal data for the purpose of providing customer service and managing communications with our customers. If you contact our support with questions about Floxxo or our services, we will use the information provided to answer your questions and help you resolve any issues you may have. 

*To develop and improve our services.

We process information about how visitors use our website to improve the quality of our online services. This may include our use of web statistics and trends on our website and online store. Where possible, we will only do this with aggregated and anonymised data. 

*To promote and market our services.

We process marketing data to provide online advertising and Floxxo marketing communications. Floxxo does not target people with online advertising based on their health data in the Floxxo app. As explained in more detail in our cookies policy, we use cookies on our website to create audiences for online advertising. You can unsubscribe from marketing communications at any time, and we will only send you our newsletter if you have requested it. 

*To comply with legal obligations.

In certain cases, we need to process certain data when required by applicable law. Such legal obligations relate, for example, to accounting and tax regulations, legal claims, or other legal purposes.

Legal bases for processing

Data protection law in Europe requires a "lawful basis" for the collection and retention of personal information from residents of the European Economic Area. Our legal bases for processing your data will depend on the specific processing purposes, including: 

Contract: When processing personal data to process and deliver your purchases, we rely on the legal basis of a usage contract that comes into existence when you place your order. 

Consent: We process your personal data for electronic direct marketing purposes if you have given your consent to do so. 

Legitimate interest: When we process your personal data for customer service purposes, marketing, and development of our products, we do so based on our legitimate interests in conducting, maintaining, and developing our business and in establishing and maintaining customer relationships. Where we choose to use your information based on our legitimate interests, we carefully balance our own interests against your right to data protection under applicable law. 

Legal obligation: Floxxo needs to process certain information to comply with legal obligations, which may differ in each country. Such obligations may relate, for example, to consumer protection or accounting regulations.

Processed Data and Sources

In most cases, we collect personal data directly from you when your complete orders in our online shop or contact us with a question or complaint. When you visit Floxxo's website or online store, we collect analytical data about you through your device and browser through cookies and various other technologies for service development and advertising purposes. 

We process the following categories of personal data about visitors to the website and online store: 

Contact information such as name, email address and address. 

Delivery information such as your purchases and the chosen payment method. 

Device information such as IP address, time of visit and location data. 

User activity such as browsing patterns on the website and any communication you have with us.

DATA SHARING AND DISCLOSURE

Sharing Personal Data

Floxxo does not sell or rent your personal information and only shares your personal information with certain trusted service providers so that we can provide our services to you and operate our business. Whenever we share information with third parties, we require that they only use your information for the purposes we have authorized and for the limited reasons explained in this Privacy Policy. We also require these service providers to protect your personal information to at least the same standards as we do. 

Like most companies, Floxxo uses service providers for purposes such as: 

*Provide and improve our online service platform.

*Saving our users' data.

*Provision of customer services.

*Managing and organizing our marketing activities. Floxxo only shares website usage data with our advertising network partners for the purpose of analysing and optimizing our marketing. Floxxo does not share the Floxxo App data with third party advertisers); and

*Analysing information about the use of our online service to improve our service quality. 

Floxxo mainly stores personal data within the geographic region in which it is collected. In cases where personal data is processed outside the area in which it was collected, we always ensure that your personal data is protected by appropriate safeguards in accordance with applicable data protection laws. We also use industry standard data protection measures to protect all international transfers of personal data through data protection agreements with our service providers.

Disclosure of Personal Information

We also reserve the right to disclose personal information in certain circumstances 

*If we have your express consent to do so.

*Where reasonably necessary for our legitimate interests in conducting our business, such as in the event of a merger, acquisition, or sale.

*To protect Floxxo's legal rights and property; and

*To comply with the law or law enforcement. 

Otherwise, your personal information will never be shared with individuals or other organizations.

Protection of your Data

Floxxo uses technical and organizational security measures to keep your data safe. Where appropriate, these safeguards include measures such as anonymizing or pseudonymizing personal data, strict access control and the use of encryption to protect the data we process. 

We also ensure that our employees receive appropriate training to ensure that personal data is only processed in accordance with our internal policies and in accordance with our obligations under applicable law. We also restrict access to your sensitive personal information to those employees who have been specifically granted such access. 

Online services offered by us, such as the Floxxo online shop and Floxxo on the Internet, protect your personal data during transmission through encryption and other security measures. We also regularly test our service, our systems, and other assets for possible security gaps.

We update the Floxxo app regularly. We recommend that you ensure you always have the latest app and firmware versions installed to maximize your privacy.

Data Retention

The retention period for your personal data generally depends on the life cycle of your Floxxo account. Your personal data will be deleted when it is no longer necessary for the purpose for which it was originally collected unless we are required by law to keep data for a longer period. 

Floxxo is also required by law to keep certain personal data for a certain period, for example for tax purposes. Such required retention periods may include, for example, accounting and tax requirements, legal claims, or other legal purposes. Please note that retention periods for personal data vary depending on applicable law. 

If you wish, you can request the deletion of your Floxxo account by contacting This email address is being protected from spambots. You need JavaScript enabled to view it..

Your rights as a data subject

Whenever Floxxo processes your data, you have certain rights that enable you to control how your personal data is processed. This section provides information about each of these rights. If you wish to exercise your rights as a data subject, please send your request to This email address is being protected from spambots. You need JavaScript enabled to view it.. 

*Right of access to data

You have the right to know what personal data is being processed about you. You can contact us to get access to the personal data we have collected about you, and we will confirm whether we are processing your data and provide you with information about the personal data we have collected about you and have processed. 

*Right to erasure

You have the right to request the erasure of your personal data in certain circumstances. We will comply with such requests unless we have a valid legal basis or a legal obligation to keep the data. 

*Right to rectification (inaccurate data)

You have the right to request the correction of inaccurate or incomplete personal data that we hold about you. 

Please note that you can correct and update some of your basic information via the Floxxo app and via Floxxo on the internet. 

*Right to data portability

You have the right to request that you receive the personal data that you have provided to us in a structured and commonly used format. The right to data portability only applies where we are processing your personal data for specific reasons, such as a contract or your consent.

 *Right to object to processing

You have the right to object to the processing of your personal data in certain circumstances. If we have no legitimate grounds to continue processing such personal data, we will no longer process your personal data after we have received and considered your objection. You also have the right to object to the processing of your personal data for direct marketing purposes at any time. 

*Right to restriction of processing

You have the right to request that we restrict the processing of your personal data in certain circumstances. For example, if you dispute the accuracy of your data, you can request a restriction that we do not process your data until Floxxo has verified the accuracy of your data. 

*Right to withdraw consent

If we have asked for your consent to the processing of your personal data, you have the right to withdraw your consent to this processing at any time. However, it should be noted that withdrawing your consent may cause problems or restrictions on your ability to fully use the Floxxo Services. 

Please note that you can unsubscribe from our newsletter and other marketing emails at any time by using the unsubscribe link included in emails you receive from us. 

Floxxo aims to address your privacy concerns. If you have contacted Floxxo about your issue and you are still not satisfied with our response, you may contact your local supervisory authority about your issue, subject to applicable law. However, we urge you to first contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can resolve your issue faster before we escalate the issue.

Changes to this Privacy Policy

This Privacy Policy is effective as of June 20, 2022. We reserve the right to update this policy from time to time at our sole discretion, but if we do so we will notify you of any material changes by either notifying you on the website or by sending you an email or push notification. If you continue to use Floxxo Services after a change, your continued use means that you accept such changes.

Contact

Data protection: This email address is being protected from spambots. You need JavaScript enabled to view it..

Postal address: Health and Fit GmbH, Jakob-Haringer-Str. 1, 5020 Salzburg, AUSTRIA